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ITSM Job Roles and Responsibilities
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ITSM Job Roles
| Document Number | Document Name | Doc | File | Type | Edition/Due | Assigned |
|---|---|---|---|---|---|---|
| qh-itsm-jobrole-doc-2013-0801 | QH-Role - Junior Quality Analyst | open | ROLE | 10/12/2013 | (tba) | |
| qh-itsm-jobrole-doc-2013-0802 | QH-Role - Senior Quality Analyst | open | ROLE | 10/12/2013 | Tex | |
| qh-itsm-jobrole-doc-2013-0810 | QH-Role - Quality Assurance Lead | open | ROLE | 20/05/2013 | KenD | |
| qh-itsm-jobrole-doc-2014-0811 | QH-Role - IT Operations Manager | open | ROLE | 27/01/2014 | WillieB | |
| qh-itsm-jobrole-doc-2014-0812 | QH-Role - IT Change Manager | open | ROLE | 03/04/2014 | KenD | |
| qh-whs-jobrole-doc-2015-0751 | QH-Role - WHS Manager | open | ROLE | 03/02/2015 | SteveS |
| Document Number | Document Name | Link | Category | Edition/Due | Due Date |
|---|---|---|---|---|---|
| qh-itsm-jobrole-doc-2013-0801 | QH-Role - Junior Quality Analyst | view | DOC | 10/12/2013 | 10/12/2013 |
| qh-itsm-jobrole-doc-2013-0802 | QH-Role - Senior Quality Analyst | view | DOC | 10/12/2013 | 10/12/2013 |
| qh-itsm-jobrole-doc-2013-0810 | QH-Role - Quality Assurance Lead | view | DOC | 20/05/2013 | 20/05/2013 |
| qh-itsm-jobrole-doc-2014-0811 | QH-Role - IT Operations Manager | view | DOC | 27/01/2014 | 27/01/2014 |
| qh-itsm-jobrole-doc-2014-0812 | QH-Role - IT Change Manager | view | DOC | 03/04/2014 | 03/04/2014 |
| qh-whs-jobrole-doc-2015-0751 | QH-Role - WHS Manager | view | DOC | 03/02/2015 | 01/02/2015 |
| Document Number | Document Name | Team | Owner | Scope | Client |
|---|---|---|---|---|---|
| qh-itsm-jobrole-doc-2013-0801 | QH-Role - Junior Quality Analyst | Operations | KenD | Quality | Internal |
| qh-itsm-jobrole-doc-2013-0802 | QH-Role - Senior Quality Analyst | Quality | KenD | Quality | Internal |
| qh-itsm-jobrole-doc-2013-0810 | QH-Role - Quality Assurance Lead | Quality | (tba) | Quality | Internal |
| qh-itsm-jobrole-doc-2014-0811 | QH-Role - IT Operations Manager | Operations | KenD | Management | Internal |
| qh-itsm-jobrole-doc-2014-0812 | QH-Role - IT Change Manager | Change | JackO | General | Internal |
| qh-whs-jobrole-doc-2015-0751 | QH-Role - WHS Manager | WHS | WHS Manager | WHS | Internal |
| Document Number | Document Name | Status | Edition/Due | Approver | Date |
|---|---|---|---|---|---|
| qh-itsm-jobrole-doc-2013-0801 | QH-Role - Junior Quality Analyst | PROD | 10/12/2013 | (QualityMgr) | 10/12/2013 |
| qh-itsm-jobrole-doc-2013-0802 | QH-Role - Senior Quality Analyst | PROD | 10/12/2013 | (QualityMgr) | 10/12/2013 |
| qh-itsm-jobrole-doc-2013-0810 | QH-Role - Quality Assurance Lead | PROD | 20/05/2013 | (QualityMgr) | 20/05/2013 |
| qh-itsm-jobrole-doc-2014-0811 | QH-Role - IT Operations Manager | PROD | 27/01/2014 | (ITOpsMgr) | 27/01/2014 |
| qh-itsm-jobrole-doc-2014-0812 | QH-Role - IT Change Manager | DRAFT | 03/04/2014 | (ChangeMgr) | |
| qh-whs-jobrole-doc-2015-0751 | QH-Role - WHS Manager | DRAFT | 03/02/2015 | (WHS Manager) |
| Document Number | Document Name | Cycle | Edition/Due | Reviewed |
|---|---|---|---|---|
| qh-itsm-jobrole-doc-2013-0801 | QH-Role - Junior Quality Analyst | 12mths | 10/12/2013 | 10/12/2013 |
| qh-itsm-jobrole-doc-2013-0802 | QH-Role - Senior Quality Analyst | 12mths | 10/12/2013 | 10/12/2014 |
| qh-itsm-jobrole-doc-2013-0810 | QH-Role - Quality Assurance Lead | 12mths | 20/05/2013 | |
| qh-itsm-jobrole-doc-2014-0811 | QH-Role - IT Operations Manager | 12mths | 27/01/2014 | |
| qh-itsm-jobrole-doc-2014-0812 | QH-Role - IT Change Manager | 12mths | 03/04/2014 | |
| qh-whs-jobrole-doc-2015-0751 | QH-Role - WHS Manager | 12mths | 03/02/2015 |
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