Social Media Training

 Social Media now exists in many forms, and provides a wide variety of online and networking services across the globe for millions of participants.  Unfortunately, the numerous systems for accessing so-called Social Media are complex and challenging for even "computer-literate" people.  The opportunities for connecting people with similar interests and hobbies creates an intriguing challenge, especially where older, retired people have very little, or no social interaction and minimal contact with others.

The Quality Community is taking on this challenge in a number of ways.

Risk Management in Work Health and Safety

In a recent article on  Quality Management for Work Health and Safety, we talked about the wisdom of founding a WHS Management System on both WHS standards (eg. AS/NZS 4801) and Quality Management standards (eg. ISO 9001).  Risk Assessment starts in the PLANning stage of a PDCA cycle, and Risk Management should be pervasive almost everyday in the DO or Operations of a business.

This is equivalent to Preventative Action in IS 9001 terminology, and whilst it may be a significant control facor for product / service quality in the context of Quality Management, in a WHS management system it could be a critical factor in avoiding serious injury or death. Invoking Incident Management after an emergency sytuation is far too late.

Quality Management for Work Health and Safety

When it comes to building a rigorous Work Health and Safety Management System, Quality Control takes on a far greater and more critical function than just happy customers and business success.

The health and safety of workers, customers and visitors may depend on the soundness of the system, total commitment by all staff to WHS practices and processes, and continuous monitoring of the WHS management system for both effectivenes and compliance to commitments and regulations.

Who Owns Risk Management in the Workplace

Risk Management in the workplace is the duty of owners and occupiers of any premises used as a place of work.

It doesn't have to be rocket science, and can be easily simplified into a four step process. The trick is to methodical, thorough, and assign clear actions and owners.

Putting Training in Perspective

Within our QualityHelp Community, we have a perspective on training which is balanced across two objectives -

  1. Expanding our technical skills and knowledge related to IT Service Management, support functions and areas dependent on solid IT structure and quality processes.
  2. Personal training, development and continually stimulating the brain through challenging the mind.

This second objective goes hand in hand with other self-development activities.

Beware of PayPal and eBay Related Phishing

With the recent eBay announcement asking members to change their passwords due to a security breach, most users reset their passwords immediately.

As a professional procrastinator, I put this off for a few weeks. Until I received an email, apparently  from PayPal regarding an account issue.  

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