The Quality Server Support Community is a collaborative network of IT professionals with an interest in Server Management as a profession, as well as providing world class, quality support services to customers. This site is one of a collective community supporting IT Services professionals.
Our Vision at QualityHelp is to guide IT support folk in the principles and value of quality management through team involvement and sharing.
This is one of a series of articles on the subject of managing records and documents, in a cloud environment. Our approach at QualityHelp will be to provide a practical, progressive and interactive format to the articles, blog discussions and our evolving Document Control framework. You can get involved by reviewing the structure of the Control Records, Master Catalogue, Team Indexes and Document templates as we develop the framework and components. Then provide feedback and input - suggestions and constructive comments.
Participate in our site's Continuous Improvement objectives and become a contributor to the evolving design.
It is apparent that Documentation is very vital when it comes to supporting any environment. Whether it be a simple and small scale environment or a large and highly complex environment, documentation has a very significant role. If there is a well written proper documentation of how the support activity is to be carried out, the support activity itself becomes a breeze. On the contrary, if there is no documentation of what's being done and how it's to be done, then it becomes very hard to support an environment.
This is one of a series of articles on the subject of managing records and documents, in a cloud environment. Our approach at QualityHelp will be to provide a practical, progressive and interactive format to the articles, blog discussions and our evolving Document Control framework. You can get involved by reviewing the structure of the Control Records, Master Catalogue, Team Indexes and Document templates as we develop the framework and components. Then provide feedback and input - suggestions and constructive comments.