Microsoft Virus Infection Phone Scam

I have had about 6 calls in the last year from an overseas call centre where more often than not a lady has identified herself as being from Microsoft and advised me that my computer is infected with a virus.  This happened to a friend a while ago and she started to go down that path until they asked for a credit card number.

No Vendor will ever ring you directly like this. I doubt that even Microsoft would try to maintain a database of ipaddress to users especially when most home users are on a system where they are randomly leased an address from a pool of addresses owned by their service provider (ie their address is not static).  Likewise if somebody calls and says they are from your bank and asks for login/passwords to your internet banking accounts I would be suspicious.

Which Standard or Methodology?

Whilst there are many solutions to a company or organisation's quality management needs, the final solution may end up to be an integrated combination of a few methodologies.

With so many standards, tools, frameworks and methodologies available for supporting Quality Management systems, many small and medium organisations struggle to determine where they should start when implementing a QM system for the first time

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