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Helpdesk Documents Catalogue
| Document Number | Document Name | Doc | File | Type | Edition/Due | Assigned |
|---|---|---|---|---|---|---|
| qh-itsm-helpdesk-doc-2014-1100 | QH Helpdesk Team Charter | open | PAGE | 20/05/2014 | HelpDesk Team | |
| qh-itsm-helpdesk-doc-2014-1101 | Helpdesk Phone System Manual | BOOK | 20/05/2014 | HelpDesk Team | ||
| qh-itsm-helpdesk-doc-2014-1102 | Helpdesk Support Tool Manual | BOOK | 10/05/2014 | HelpDesk Team | ||
| qh-itsm-helpdesk-doc-2014-1103 | Helpdesk Shift Roster | EXCEL | 10/04/2014 | PeterC | ||
| qh-qms-training-doc-2013-1014 | SmartGuide - Customer Service | open | PPT | 05/04/2013 | Quality Team |
| Document Number | Document Name | Link | Category | Edition/Due | Due Date |
|---|---|---|---|---|---|
| qh-itsm-helpdesk-doc-2014-1100 | QH Helpdesk Team Charter | view | DOC | 20/05/2014 | 20/05/2014 |
| qh-itsm-helpdesk-doc-2014-1101 | Helpdesk Phone System Manual | view | DOC | 20/05/2014 | 20/05/2014 |
| qh-itsm-helpdesk-doc-2014-1102 | Helpdesk Support Tool Manual | view | DOC | 10/05/2014 | 10/05/2014 |
| qh-itsm-helpdesk-doc-2014-1103 | Helpdesk Shift Roster | view | DOC | 10/04/2014 | 10/04/2014 |
| qh-qms-training-doc-2013-1014 | SmartGuide - Customer Service | view | DOC | 05/04/2013 | 05/04/2013 |
| Document Number | Document Name | Team | Owner | Scope | Client |
|---|---|---|---|---|---|
| qh-itsm-helpdesk-doc-2014-1100 | QH Helpdesk Team Charter | HelpDesk | Help Manager | HelpDesk | Internal |
| qh-itsm-helpdesk-doc-2014-1101 | Helpdesk Phone System Manual | HelpDesk | (tba) | HelpDesk | Internal |
| qh-itsm-helpdesk-doc-2014-1102 | Helpdesk Support Tool Manual | HelpDesk | JackO | HelpDesk | Internal |
| qh-itsm-helpdesk-doc-2014-1103 | Helpdesk Shift Roster | HelpDesk | WillieB | HelpDesk | Internal |
| qh-qms-training-doc-2013-1014 | SmartGuide - Customer Service | Quality | KenD | Training | General Public |
| Document Number | Document Name | Status | Edition/Due | Approver | Date |
|---|---|---|---|---|---|
| qh-itsm-helpdesk-doc-2014-1100 | QH Helpdesk Team Charter | PROD | 20/05/2014 | (ITOpsMgr) | 20/05/2014 |
| qh-itsm-helpdesk-doc-2014-1101 | Helpdesk Phone System Manual | DRAFT | 20/05/2014 | (ITOpsMgr) | |
| qh-itsm-helpdesk-doc-2014-1102 | Helpdesk Support Tool Manual | DRAFT | 10/05/2014 | (ITOpsMgr) | |
| qh-itsm-helpdesk-doc-2014-1103 | Helpdesk Shift Roster | DRAFT | 10/04/2014 | (ITOpsMgr) | |
| qh-qms-training-doc-2013-1014 | SmartGuide - Customer Service | PROD | 05/04/2013 | (QualityMgr) | 05/04/2014 |
| Document Number | Document Name | Cycle | Edition/Due | Reviewed |
|---|---|---|---|---|
| qh-itsm-helpdesk-doc-2014-1100 | QH Helpdesk Team Charter | 12mths | 20/05/2014 | 11/02/2015 |
| qh-itsm-helpdesk-doc-2014-1101 | Helpdesk Phone System Manual | 12mths | 20/05/2014 | |
| qh-itsm-helpdesk-doc-2014-1102 | Helpdesk Support Tool Manual | 12mths | 10/05/2014 | |
| qh-itsm-helpdesk-doc-2014-1103 | Helpdesk Shift Roster | 12mths | 10/04/2014 | |
| qh-qms-training-doc-2013-1014 | SmartGuide - Customer Service | 12mths | 05/04/2013 | 08/03/2014 |
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