I suspect many of you are familiar with several, if not many tools available for solving product defects and process problems (from Lean, Six Sigma and TQM). Statisical Process Analysis, 5 Why's, Fisbone charts and RCA come readily to mind. The ISO 9000 component on Preventative and Corrective Action offers another, complimentary tool for problem solving.
The value of having a wide range of tools and methods to tackle defects and solve problems becomes clearer when we realise that in the real, customer driven and competive markets of today, the nature of problems and defects are moving targets. Don't fall for the common trap of setting your company's problem management processes in concrete.
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