The Importance of Documentation

It is apparent that Documentation is very vital when it comes to supporting any environment. Whether it be a simple and small scale environment or a large and highly complex environment, documentation has a very significant role. If there is a well written proper documentation of how the support activity is to be carried out, the support activity itself becomes a breeze. On the contrary, if there is no documentation of what's being done and how it's to be done, then it becomes very hard to support an environment.

Quality Definitions

Ask fifty people in your company to define the meaning of  quality , and I guarantee you will get fifty different responses  (or maybe a few "Don't knows").  Whilst continuing our Small Business Model approach to understanding quality management, let's look at the ISO9000 view on the meaning of quality, and related quality mangement terms.

At a minimin, getting your quality terms closer to the accepted definitions as you do your sales pitch in the IT services industry (managers and sales staff), is a great start to enspiring customer confidence and buy-in. In the following diagram, I have captured a breakdown of five common quality terms that all IT professionals should really be familiar with in a modern, successful and customer focused company (of any size).

Pareto Powered Presentations

Pareto charts are very easy to create, and can be both a practical starting point for process improvement as well as a powerful tool for problem solving. If you want to have an impact on your manager or IT Director in addressing broken processes or services, than add a pareto chart to your presentation, based on real time, current issues and facts.

Whilst Six Sigma provides a wide range of data analysis and statistical methods to demonstrate quality performance and highlight areas requiring improvement, the pareto chart is probably one of the simplest and most effective tools for defining improvement priorities.

Total Business Management for the Small Business Model

Total Business Management, or TQM for the Small Business.  Reintroducing the fundamental quality management principles from and older stalwart of quality - TQM (Total Quality Management).

Is there a means of adapting a variation of TQM that's small business friendly, yet scaleable?

Benefits of Online Support

Are you tired of your computer? Our computer technicians repair your PC in your home or office. Online technical support resources provide PC Support and computer repair on most makes and models of computers and PCs. If you have a high speed Internet connection, service technicians can securely access and repair your computer remotely. Your PC will be diagnosed using different diagnostic tools at which point a problem should be found, diagnosed and repaired while you remain in the comforts of home. It’s like having a personal computer technician to resolve all your computer problems.

Microsoft Virus Infection Phone Scam

I have had about 6 calls in the last year from an overseas call centre where more often than not a lady has identified herself as being from Microsoft and advised me that my computer is infected with a virus.  This happened to a friend a while ago and she started to go down that path until they asked for a credit card number.

No Vendor will ever ring you directly like this. I doubt that even Microsoft would try to maintain a database of ipaddress to users especially when most home users are on a system where they are randomly leased an address from a pool of addresses owned by their service provider (ie their address is not static).  Likewise if somebody calls and says they are from your bank and asks for login/passwords to your internet banking accounts I would be suspicious.

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